Virtual Goods Refund Policy

Thank you for purchasing our virtual goods. To ensure your satisfaction, we have established the following refund policy:

Refund Request Conditions

Refund requests must be submitted within 14 days of purchase. Refunds are only applicable for unused or undownloaded virtual goods.

Non-Refundable Situations

Used or downloaded virtual goods. Goods marked as non-refundable at the time of purchase.

Refund Process

Please submit your refund request through our customer service email ([email protected]) with your purchase proof and order number. We will process your refund within 7 working days.

Refund Methods

Refunds will be returned to the original payment method.

• Original payment method
• Processing time
• Payment platform
• Refund request

Processing time may vary depending on the payment platform.

Special Notes

We reserve the right to refuse refund requests in special circumstances. This policy is subject to change without notice, please check back regularly.

Contact Us

If you have any questions, please contact our customer service team.

Policy Changes

This policy is subject to change without notice, please check back regularly.